Who we are
This website, pipesd.com, is operated by Shandong Pipe Engineering Technology Co., Ltd. (PIPESD). For questions about this policy or information you have sent to us, write to sales@pipesd.com.
Information we receive
When you send an enquiry, we receive the details you enter: your name, email address, and, if supplied, your company, country or region, selected products and specifications, estimated quantity, project notes, drawing reference or shared link, and uploaded drawing. Fields marked as required on the form are needed to respond to your request.
When you browse the site, our hosting and security systems may record technical information such as your IP address, browser information, pages requested, and request times. The site may use necessary cookies or similar storage for administration, security, and basic operation.
How we use information
We use enquiry details to understand your requirements, contact you, prepare a quotation, and follow up on the project you asked us about. Technical information helps us operate and protect the website. We do not sell the personal information submitted through our enquiry forms.
Where a legal basis is required, we process an enquiry to take steps you request before a possible business contract. We process site security information for our legitimate interest in maintaining a reliable website, subject to applicable law.
Storage and retention
We keep enquiry information and drawings for as long as reasonably needed to handle your request, related business communications, and applicable record-keeping or dispute requirements. There is no fixed automatic deletion period for enquiry records. Access is limited to authorised personnel. No internet transmission or storage method can be guaranteed completely secure.
Your choices and requests
You may email us to ask what personal information we hold about your enquiry, request a correction, or request deletion. We will review your request under applicable law and may need to retain information where a legal obligation or legitimate dispute requires it. If you do not want to use the form, you can contact us directly by email.
Contact and updates
For privacy questions or requests, contact sales@pipesd.com. We may update this page when our website or handling practices change; the date at the top will show the latest revision.